Privacy notice

If you join the waitlist

We keep the details you give us: your name, work email, firm name, and, if you add them, your phone, state, practice areas, firm size and note. We use them only to contact you about TortCall and to plan onboarding. We do not sell them or use them for advertising.

If you contact a firm that uses TortCall

When you call, text, chat with or write to a law firm that uses TortCall, we process what you share on that firm's behalf. The firm decides how it is used. That can include:

• your name, phone number, email address and preferred language
• your answers to the firm's intake questions and a summary of your matter
• call recordings and transcripts, where the firm records calls
• text, chat and email messages, and documents you upload or sign

Questions about how a firm uses your information go to that firm. We help it answer them.

If you use the TortCall dashboard

We keep your account details (name, email, phone, role) and a record of sign ins and security actions. We use one cookie to keep you signed in. We do not use advertising or tracking cookies.

Who we share it with

We use service providers to run TortCall: telephone and text carriers, a voice service that speaks with callers, an electronic signature service, email delivery, and hosting. They process information only to provide their service to us. We share information when the law requires it, and we pass it to a firm's other systems (such as Clio or Filevine) only when that firm connects them.

How long we keep it

Each firm sets how long its call recordings and transcripts are kept; by default they are deleted after 90 days. Signed documents and their audit records are kept for the firm's files. Waitlist details are kept until you ask us to delete them or we no longer need them.

How we protect it

Connections are encrypted. Passwords are stored only as salted hashes. Credentials a firm gives us, such as calendar feeds and integration keys, are encrypted at rest. Access to stored recordings and documents is limited to the firm and the people who run the service.

Your choices

You can ask for a copy of your information, ask us to correct it, or ask us to delete it. For waitlist details, reply to any email from TortCall. For information a firm holds, contact the firm, and we will help it act on your request.

Changes

When this notice changes, we update the date at the top. If a change is significant, we tell firms and dashboard users before it takes effect.