Terms
Last updated November 7, 2026
These terms cover the TortCall website, the waitlist and the TortCall service. A firm that signs up also agrees to an order that sets its price and term; where the order and these terms differ, the order wins.
Who TortCall is for
TortCall is a service for law firms. Access is by invitation. The person who accepts an invitation for a firm confirms they may bind that firm to these terms.
TortCall is not a law firm
TortCall does not give legal advice and does not form an attorney and client relationship with anyone who contacts a firm. The receptionist collects information and sends the firm's own documents. Whether to take a matter, what to charge, and what to sign are the firm's decisions, and an engagement is final only when an attorney at the firm countersigns.
The firm's responsibilities
- Its fee agreements, intake questions, rules and other content it uploads.
- Choosing settings that fit its professional rules and the laws of the places it practices, including disclosure, recording, conflict and advertising rules.
- Supervising the people on its account and keeping sign in details private.
- Having the right to give us the information it imports, such as conflict lists.
Acceptable use
Do not use TortCall to break the law, to contact people who asked not to be contacted, to send unlawful solicitations, or to interfere with the service or other firms' data.
Fees
TortCall is billed at a flat monthly price set in the firm's order, with unlimited AI calls. Prices are not public while the service is invite only.
Data
A firm's data belongs to the firm. We use it to provide the service as described in our privacy notice. A firm can export its data, and when it leaves we delete it after the export window in its order.
Availability
We work to keep TortCall running at all hours, but no phone or software service is free of outages. A firm should keep a way for urgent callers to reach it if TortCall is unavailable.
Ending the service
A firm can stop using TortCall as its order allows. We can suspend an account that breaks these terms or puts other firms at risk, and we will tell the firm why.
Limits
The service is provided as it is. To the extent the law allows, we are not responsible for indirect losses, and our total liability is limited to the fees the firm paid in the twelve months before the claim.
Changes
When these terms change, we update the date at the top and tell firms about significant changes before they take effect.